Aiea, HI 96701
Every product comes with our 100% satisfaction guarantee. If you are not happy after initial inspection with quality, materials, or workmanship, please fill out a 'Return Merchandise" request to have your order returned. Manufacturers may change the look of a product at any time. Some suppliers charge a 15 - 20% restocking fee for all non-defective returns. Shipping must be prepaid to the supplier. The supplier may cancel an RMA request if enough notes are not provided. They need details of the damage or defectiveness of the products being returned. Please provide as much detail as possible in your RMA request.
We make every attempt to fill back orders and will keep our customers informed as to the availability of those out-of-stock products.
Normally, all in-stock items are shipped within 5 business days from the time your order is received. Orders are usually shipped via UPS, although some suppliers also use FEDEX and USPS. Actual delivery time will vary according to your UPS Zone (in most cases, it averages 5-10 business days from the day that the order was placed).
Damaged Goods Policy
We will give you full refund on any returns that are due to factory defect. Every product comes with our 100% satisfaction guarantee. If you are not happy after initial inspection with quality, materials, or workmanship, please contact us for instructions before returning the product.